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Expertise Overview
This beauty packaging manufacturer was missing one thing: a modern, easy-to-navigate website with all their products on display.
APC Packaging’s old website was not very user friendly, had an outdated design, and did not accurately reflect the company’s identity. The website felt cluttered, and visitors had trouble finding the specific product they were looking for. Even when visitors were able to locate the product, information provided wasn’t comprehensive, and most people ended up reaching out to contact APC Packaging directly for information.
As we started setting up goals for their new website, we jumped on a call to interview the key stakeholders at the company. Guided by what we learned during our session with them, we outlined 3 main goals for the redesign: 1) provide visitors with the ability to request a quote, 2) build out a robust product search, and 3) make sure each product was equipped with detailed specs and information to cut down on repeat inquiries for that information.
As a result, we devised two separate ways of browsing through the available stock and custom packaging options. Flowing from the homepage, into the navigation breakdown, and continuing onto the product list and detail pages, we structured things in a way that made it easy for visitors to understand which type of packaging was right for them.
Both user journeys were planned to culminate with the final call-to-action (CTA) to request a quote, but the custom user flow utilized an enhanced product details page template that called out the various customizations available for that product. We also planned for a detailed section of the site that was devoted to the extensive custom services APC Packaging offered that would allow these users to self-educate themselves on the different options available.
The website was programmed using responsive programming, which ensured visitors would have an excellent experience viewing the site, whether they were on a mobile, tablet, laptop, desktop, or large-screen device.
We elected to build the website on the WordPress CMS so the client could easily update content in the future. It also allowed us to utilize WooCommerce for the request a quote feature. The request a quote feature was unique because it allowed visitors to add multiple products to a “quote cart” that they could then submit for a comprehensive quote.
Another special feature we added to the site was a quick-view pop-up. This feature further mimicked an ecommerce experience and empowered visitors to see a quick overview of the product before committing to clicking into the internal page for more information.
We encountered no major issues during the testing and were soon ready to launch the website. Once we uploaded the code files to the client-server, they opted to point the domain themselves.
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