User research methods
There are a myriad of user research methods -- some of the most popular include:
We don’t make assumptions – we get real world facts from the people who matter – your customers. Unbiased interviews provide insight into what users really want, need and expect.
Surveys & questionnaires
Need answers? You must ask the right questions of the right audience – the audience in your target market. Survey and questionnaire data is invaluable, and our team works to assist you to develop surveys and questionnaires that get down to the heart of what you need to know, so we can help you create online products that communicate and engage.
Getting users to engage in sorting “cards” can be helpful in determining site architecture for the best user experience. This methodology brings valuable insight so the site is created to meet and beat all expectations of function, usability, and performance.
Our professional team uses data garnered from “tree tests,” giving users the ability to navigate a sample menu structure to accurately discover data about their expectations for site usability and response. We know giving them what they want – and expect – as easily as possible will significantly ramp up the numbers of conversions.
Testing the first impression of your site or app can take just five seconds. Selected subjects are shown a proposed design, and then asked a series of questions to determine if the product will meet their expectations. The five second testing process reveals any needed tweaks to produce a higher number of conversions.
At SPINX Digital, we employ a scientific approach that works: we engage in usability testing, in which real users engage with your site, app, or software to measure response. This testing procedure identifies issues so they can be quickly and effectively addressed to achieve greater performance.
Testing two variations allows our team to help you find the most direct road to higher numbers of conversions. Different approaches lead to different outcomes, and we believe that A/B testing is a vital aspect in an online product that has a high-octane performance.
We want to learn the most popular user patterns of behavior so you get the most out of your digital products, whether an app, website, or landing page. Where do users go when they land? What do they search for first, and what do they want to know? We get the facts, then integrate these discoveries into our products for better user response.