Why Trust is THE Most Important Factor to Acquiring Customers Online

When it comes to customer acquisition, digital marketing can seem to move at a glacial pace. Unlike traditional, more direct forms of marketing, customers drive the conversation with businesses online.

Why Trust is THE Most Important Factor to Acquiring Customers Online

The result is often a protracted courting process, and at the end of the day, success depends almost entirely on one thing: trust.

Most of us don’t hang out with friends who we can’t trust; the same goes for businesses online. Unless users have a strong need for your particular product or service, you have to create a desire and convince them to buy from you, and you have to do it without seeming too sales-y. Sound difficult? Maybe. But it’s definitely not impossible.

Check out these tips for building and reinforcing customer relationships online. (And for more in-depth lead building and digital marketing strategy, contact SPINX Digital).

Your content marketing should aim to build trust 

Arguably the whole point of content marketing is to build trust with your audience. As most of us know, content isn’t always about sales pitches or special promotions. It’s about sharing useful information with people. In order for browsers and leads to become more invested in your brand, you have to provide them with entertaining or insightful information first.

Recent statistics provide some compelling insight into trust-building through content:

  • 58% of consumers trust editorial content
  • 61% of consumers say they feel better about a company that delivers custom content.
  • Interesting content is a top 3 reason people follow brands on social media.

Whether you’re using content to publish insights and establish yourself as a trusted thought leader in your industry, send entertaining tweets, or provide some other form of engaging material, great content will build trust between you and your followers. Once you have this content in place, you need to deliver it to your target audience with the help of state-of-the-art enterprise cms solutions that will attract and engage your end consumers.

Keep a well-maintained blog

Both B2B and B2C brands can benefit from keeping a regular blog. Unlike social media posts, which are mostly meant to be scanned, company blogs allow you to expound on relevant topics, and ultimately generate more in-depth content (unless of course, we’re talking about Tumblr).

But it’s not enough to simply cover the basics of blogging. Dumping a bunch of text on the page and letting your users sort it out won’t win you much of a readership. You have to show signs that you care.

Make sure that the blog design is clean and the content is easy to read. Use high-quality images, update the page often, and double-check your spelling and grammar! Sloppy copy shows people that you’re not very thorough.

One area that a lot of people and brands struggle with while maintaining a blog is churning out new and original content consistently. While it can seem overwhelming at first, you need to keep in mind that there is plenty of help available out there in the form of digital marketing companies that will help you ideate and come up with new, exciting topics that focus on new aspects of your business and engage your end consumer.

Don’t come on too strong

As in life, aggressive courtship can be a big turn-off. With marketing this rule is even more important because rather than pursuing love, you’re trying to sell something.

Typically, the process of reaching out to people begins with branding through social media, or SEO that can guide users to your website. But these initial steps shouldn’t be overlooked. You have to demonstrate that you’re interested in building relationships by being active in social media, posting useful content, and engaging with people.

Once a customer expresses behavior indicating that he wants to learn more about your site, then you can ask for an email address.

This is where the customer acquisition process becomes more meaningful.

Hook them through a drip email campaign 

Once you’ve acquired that email address, you can begin addressing your new lead through a more personal source: their inbox.

Drip email campaigns derive their name from the steady pace of digital marketing. Emails can be incredibly effective (44% of email recipients from a recent study made a purchase based on a brand’s email campaign). But just like other facets of reaching customers online, don’t be too aggressive. Perhaps plot out a quarterly campaign, providing valuable or entertaining messages as well as the occasional promotional email when you’re plotting a special sale.

Emails should be concise with copy, employ enticing images, and include a call to action every time. The more exceptional your messaging, the more likely they’ll be to trust you, click on your site and even make a purchase.

Transition to a face-to-face or face-to-business relationship 

A great way for you to make sure that you have some credibility in both the online and offline world is to make sure that the customers have a place that they can refer to for all information regarding your brand. This is where your website comes into the picture. If you feel your current site is not up to the mark, you can undergo a website redesign to make it the source of all information regarding your brand. In this regard, you can look online to help you with the website redesign services. Another thing you can do is head to a Website Design Company that will help you update and enhance your site. It will surely add a lot of credibility to your online persona. Although the success of online marketing only continues to grow, you still can’t beat the effectiveness of building relationships in person. Much like the way certain music lovers prefer vinyl for its tactile experience and undeniably analog, one-of-a-kind sound, marketers can almost always benefit from meeting leads and customers in person.

Human interaction goes a long way, so tie it into your digital marketing. If you belong to a marketing group online, attend networking events to meet the members in person. The meeting will likely enhance your digital relationships.

Similarly, if you run both an online and brick-and-mortar store, encourage people to come in to meet you and your employees. Offer special coupons online that are only redeemable in-store. For online-only entrepreneurs, consider running live workshops to provide info and network. 

Customers are always more likely to trust marketers who are willing to step out from behind their online persona.

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