The Value/Importance of UX Research in Product Development

Ask an executive working at one of the best digital marketing Agencies what is the one thing a brand cannot miss out on when trying to make a name for itself online and the answer you will hear is user experience.

The Value/Importance of UX Research in Product Development

In the past few years, UX has taken over the world of digital media and it looks like it is here to stay. Before we deep dive into the world of UX, let us first understand what exactly it is.

From secret shoppers to website evaluators, user experience (UX) research exists to solve problems. When you’re preparing to roll out a new product or you’re trying to pinpoint where users may be dissatisfied with an experience, there’s a lot to consider. Visual design, content and usability, information architecture, interaction design, user research, and more play a part in driving profit margins and avoiding consumer confusion.

If you want to leave a lasting impact on your patrons, keeping them happy from the moment they see an advert all the way to when they first use a product, and even through the lifetime of the product, an enterprise must understand the effect of each of these components. This can be as intricate as getting information about how the users are landing on your site with help from data that is provided by SEO agencies to seeing how much time they spend on your site to the time they make a decision to finally buy or not buy your product. Each and every stage needs to be looked at.

That’s why UX research is crucial. By working with either real users or a hypothetical, ideal buyer, a business can put its shoppers at the center of its development processes and engineer custom solutions that account for every second a person interacts with a company and its products or services. In this way, everyone from executives to UI teams and marketing departments can interact directly with consumers. 

Solving Problems in the Product Development Process

How UX Solves Problems


There are a couple of ways UX research can solve problems in the product development process. As mentioned above, you can either work with real or anticipated customers; however, research can also begin at the start of a product’s development, or it can be part of its ongoing lifecycle. Here’s how this works:

  • Starting with user research. By focusing on the consumer from the get-go, a business (and its investors) can pinpoint a customer’s pain points and how the product will solve these problems. User personas, journey maps, and product user scenarios can be accounted for through UX research like contextual interviews, focus groups, and prototyping. This is an important process that simplifies design and decision-making. If an enterprise already has a user persona in place, initial testing is an excellent way to collect feedback from target consumers. If you’re still working with hypotheticals, this research can help you collect the essential UX research needed to build a user type.
  • Ongoing research. If any problem comes up in a product’s lifetime, ongoing research is the way to get answers and fine-tune a business’ offerings. This is especially valuable since it’s usually based on actual user feedback. This type of research can be conducted through A/B testing, card sorting, heuristic evaluations, and surveys. The product roadmap is a key component in the process of creating an experienced-based, enjoyable user interface for your customers. Product teams use these roadmaps to keep usability a top priority as they develop their products and services from early stages all throughout development, and software for product road mapping is a real game changer in tech product development.

UX research is often most effective when used continuously throughout product development. This allows businesses to test and iterate prototypes and designs, assess their progress against user feedback and roll out any changes as needed. Suppose research shows that users are now moving from a flashy website design to a minimalistic web design. In this situation, you will have to employ website redesign services to change with the changing demands of consumers. If a user needs change in the future, this ensures your products or services will stay competitive and relevant.

Whichever testing you require, it’s easy to see how UX research uncovers valuable user insights. Picking between initial or ongoing research simply depends on your product and its lifecycle.

The Types of UX Research

Spiral Development Lifecycle

Image: Uxmatters

There are many ways to gather data on user behaviors and needs to determine how important UX is to your product growth. Consider these methods for gathering unbiased feedback:

  • Contextual interviews. Watch users interact with your product, website, or software. These interviews let you observe how individuals complete tasks; contextual interviews are typically conducted with little user direction or interference. This results in a more natural UX experience, and it enables researchers to learn about user preference, how tasks are completed, and other real-world considerations. This is ideal for any company that wants honest feedback about how users interact with its services. It’s wonderful for either initial or ongoing research.
  • Focus groups. If you’re looking for a more script-based study, consider a focus group. This kind of Q&A lets a business collect important feedback about its users’ opinions and whether or not a service solves problems or can be improved.  Focus groups are excellent for companies looking to get an initial impression of how a user will respond to a product or service. They can also provide some useful insight into how or why consumers are struggling with a certain problem.
  • Prototyping. This research starts with an early mock-up of the product or service. This can be anything from a new product sample to a working website or rough application. This is an irreplaceably valuable way to measure user response about an item before investing in a complete release. Prototyping is typically useful to test how successful a new item will be. However, it’s also useful to gauge how satisfactory a new update or product change will be. It can be used in conjunction with a variety of other UX research methods, like A/B testing and focus groups.
  • A/B testing. Stuck between two solutions for one problem? That’s what A/B testing is for. This test compares two variations of a website or similar service, and the researchers can observe which solution is better for their users. The results can uncover the pros and cons of each method and may even reveal a new solution to a problem.  This is ideal for interactive services, like websites. This test can be conducted during initial or ongoing UX research, but it’s often called for to patch a problem or analyze whether or not a given solution can enhance the user experience.

Making the Most of Your Research 

Test early and often, and always keep the target audience in mind. It’s vital to be aware of what will work for your use when you’re working on a reboot of your digital marketing. UX research ensures that the customer stays at the center of the design process, giving purpose to everything from a product’s design to its usability. Effective UX research methods are the key to making the right decisions based on the input of real-world users.

Let us look at how you can make this a part of the reality of your website:

  • If research shows that your customer does not want too many tabs as it might confuse or irritate them, leading to them leaving the page and never returning, you need to adapt your UX on the basis of these results. In this situation, you need to use the information provided to you and make sure you carry out a website redesign.
  • If research shows that your customer wants to be able to move from one piece of content to another with ease, you need to make sure that your website allows for this to happen seamlessly. It can be done by using a Drupal development company that will manage the content effectively and in a manner that is easy for users to consume.
  • If the pages are loading slowly or images are only uploading to half their total resolution, this calls for a change at the backend of the website as you do not want users to feel like they are getting a less-than-perfect experience. In this case, it is important to use web development languages that will be able to create a user-friendly website.

Creative agencies state that all of these are just some of the examples of what can be changed as per the needs of the consumer. In reality, there are multiple stakeholders at stake who can affect the final web design los angeles. No matter what changes are taking place, the most important thing to always keep in mind is to look at everything from the lens of the consumer.

Stephen Moyers

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3 thoughts to “The Value/Importance of UX Research in Product Development”

  • Michael Shandrick

    As a researcher with prototype experience, I am particularly impressed to observe the role that UX is playing in product development. It is evident that UX provides an all important follow-through across a product’s entire life cycle, while providing unique user perspectives. UX may even become even more critical in providing reliable data among latter-stage products, all too often neglected in the past.

    • Hi Michael,

      Thanks for sharing your views. Earlier people treated UX research as something unworthy or gave it no serious consideration for product development. But I believe you being a researcher must have understood that UX includes all needed aspects that connect with end users in so many great ways. There is so much improved interaction that helps create a satisfying experience for them with a brand and its products.

  • N3DX Product Design

    Really good information you got here, I really like how you bulleted your explanation for me its better way of reading. We tried the contextual interviews before and it really works on testing what is still lacking and what needs to be developed.

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